We hope that you're pleased with your new BUDTANK product, however we do understand that you may need to return goods to us. Please note that if you purchased your BUDTANK product through an authorized distributor, all sales are final, and you must contact their customer service for any returns. This return policy applies only to purchases made directly through budtanks.com. If you find that your BUDTANK product is faulty on arrival, then you are entitled to a replacement or a refund within 14 days from the date of purchase. If you wish to return a product for other reasoning, we will accept unused and unopened products within 14 days from the date of delivery with a 15% restocking fee. Shipping costs will not be reimbursed with any returns. Please contact us for returning guidelines.
If your BUDTANK product that was purchased from the budtanks.com website becomes faulty after delivery, we strongly recommend that you contact us directly for a warranty replacement. This is often the quickest way to have a fault resolved. You can view our warranty policy here. Where any faulty goods are to be returned to us, then please contact us for returning guidelines.
If you discover that your BUDTANK product purchased from the budtanks.com website is visibly damaged on arrival, please contact us immediately with details of the damage. This will help us considerably in raising the matter with our appointed courier. Once the damaged goods have been received back into our warehouse, then we will replace them. All missing, incorrect and broken items must be reported within 72 hours of delivery. Once the damaged or incorrect goods have been received back into our warehouse, then we will replace them accordingly. Please contact us for returning guidelines.
In the event that your order from the budtanks.com website was duplicated by mistake, then please notify us as soon as possible for returning guidelines.
RETURNING GUIDELINES
STEP 1
Please get in touch with our Consumer Relations Team at sales@buddy-usa.com. We will take you through our troubleshooting process to see if your issue can be resolved.
STEP 2
If the troubleshooting steps we go through do not resolve your issue, and your unit is still under the warranty period, we will be more than happy to assist you by issuing you an RMA (Return Merchandise Authorization). We will send the RMA number to your email address. You will need to send the malfunctioning unit back to us, we will test your unit and verify the warranty.
Please clean your device thoroughly. Your unit will be traveling through a carrier service, which can be inspected at any point, leaving you legally responsible for any residual substances found.
VERY IMPORTANT
We are going to need the tracking number of your return from (USPS, FEDEX, UPS, etc). Once you have acquired a package tracking number, make sure to email us the tracking number as soon as possible. Do not send your unit to us until we issue you an RMA number.
STEP 3
Once we receive your unit, we will get back in contact with you and advise you that your unit has been received. Your unit will be tested, and if deemed faulty, we will then send you a replacement unit to the address you provide.
